Privacy Policy

This policy explains how personal information is handled when you use this website, place an order or contact us. "We", "us" and "our" refer to the business trading as Precision Peptides.

Trading name: Precision Peptides

Legal company name: Precision Peptide Store

Privacy contact: sales@precisionpeptidestore.co.uk

We only collect information that the website actually needs. Depending on how you use the site, this may include:

• Name, email address and telephone number where you provide them
• Billing address and delivery address supplied at checkout
• Order information, including the items ordered, order number, order value and order history
• Account information if you create a customer account, including your sign-in email and saved addresses
• Customer support correspondence and enquiry form messages
• Payment-related transaction information returned to us by our payment processor, such as the payment status, the payment reference and the last four digits and card brand where provided
• Technical information such as IP address, device and browser information generated when your browser requests pages from the site
• Cookie and local-storage information described in our Cookie Policy
• Website activity such as pages viewed, searches run and documentation viewed or downloaded
• Marketing preferences, including whether you have opted in to updates and when you opted out
• Age-confirmation status recorded when you pass the 18+ entry screen
• Research-purchaser declarations recorded when you confirm the Research Product Notice at checkout
• Fraud and security information, such as blocked payment attempts reported to us by our payment processor

We do not receive or store your full card number, expiry date or security code. Card details are entered directly with our payment processor.

• Processing and fulfilling your order
• Taking payment and confirming the payment was successful
• Arranging delivery and keeping you informed about dispatch
• Providing customer support and answering enquiries
• Creating and managing your customer account, where you choose to open one
• Handling cancellations, returns and refunds
• Preventing, detecting and investigating fraudulent or abusive orders
• Keeping the website and customer accounts secure
• Keeping records we are legally required to keep, including tax and accounting records
• Operating batch records, documentation and product verification features
• Sending transactional messages such as order confirmations and dispatch notices
• Sending marketing messages where you have asked to receive them
• Understanding how the website is used so we can improve it, where you have consented to analytics

UK data protection law requires a lawful basis for each use of personal information. We rely on the following:

We do not sell personal information. We share it only where it is needed to run the website and fulfil orders, with the following categories of recipient:

• Our payment processor, Stripe, which processes card and wallet payments made on this site and receives the payment and billing information needed to take payment and prevent fraud
• Our website, database and email infrastructure providers, which host the site and store order and account records on our behalf
• Delivery providers, where an order is dispatched and delivery details are needed to complete it
• Professional advisers such as accountants and legal advisers, where necessary
• Regulators, law enforcement or other authorities where we are legally required to disclose information

Card payments on this website are processed by Stripe. When you pay, your card details are entered directly into Stripe's payment form and are not received or stored by us. Stripe processes your payment information as an independent controller for its own fraud-prevention and regulatory purposes, and as our processor for taking the payment.

Where digital wallets such as Apple Pay are offered, they appear through Stripe's payment form and are only shown if your device supports them. The availability of a wallet does not indicate any endorsement of Precision Peptides or its products by the wallet provider.

When an order is dispatched, the delivery name, address and contact details needed to complete the delivery are provided to the carrier handling that order.

Some of the providers we use may process personal information outside the United Kingdom. Where that happens, the transfer is made under a transfer mechanism recognised by UK law, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum.

We keep personal information only for as long as we need it. When deciding how long that is, we take account of:

• How long we need the information to perform our contract with you
• Tax and accounting record-keeping obligations
• Other legal obligations that apply to the business
• Fraud prevention
• The period during which a dispute or claim could reasonably arise

Marketing preferences are kept until you unsubscribe, plus a record of your opt-out so we do not contact you again.

Access to customer and order records is restricted to authorised administrators, account areas require you to sign in, and documentation files are served from private storage through time-limited links. No website can be completely secure, but we take reasonable technical and organisational measures to protect the information we hold.

Under UK data protection law you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to erase information where there is no continuing reason for us to keep it
• Ask us to restrict how we use your information while a concern is resolved
• Object to processing that we carry out on the basis of our legitimate interests
• Ask us to transfer certain information to you or another provider in a portable format
• Withdraw your consent at any time where we rely on consent, such as for marketing or analytics cookies

To make a request, email sales@precisionpeptidestore.co.uk. We may ask you to confirm your identity so we do not disclose information to the wrong person. We will respond within the time limits set by UK law.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ico.org.uk), the UK supervisory authority for data protection. We would appreciate the chance to resolve your concern first.

We only send marketing emails to people who have asked to receive them. Marketing boxes on this website are never pre-ticked, and choosing not to opt in has no effect on your order. Accepting these policies, creating an account, or placing an order does not on its own sign you up to marketing.

We keep a single record of your email preference, whichever part of the website you set it from — the welcome message, checkout, your account area, or a newsletter sign-up. That record stores your email address, whether marketing is permitted, how and when that permission was given, and the wording you were shown at the time.

Transactional messages are separate from marketing. Order confirmations, payment receipts, dispatch and tracking notices, cancellations, refunds and account security messages are sent because they are needed to complete your order or protect your account, and they continue even if you opt out of marketing.

Our Cookie Policy explains the cookies and similar technologies this website uses, and how to change your choices at any time using the Cookie settings link in the footer.

We may update this policy as the website and our processes change. The version number and effective date at the top of this page show when it was last revised, and previous versions are retained in our records.

If you add products to your basket, give us your email address and then do not complete your order, we may keep a record of that basket so we can remind you about it. The record holds your email address, your name where given, the products, quantities and prices in the basket, any discount applied, and the times the basket was created, updated and abandoned. We never store card details — payments are handled by our payment provider.

We only send a basket reminder where our records show that marketing email is permitted for your address. If no permission is recorded, or you have unsubscribed, we do not send one. Reminder emails always contain an unsubscribe link.

As soon as an order is paid for, the basket is marked as recovered and any remaining reminders are cancelled.

Where an offer is included in a marketing or basket reminder email, we may generate a discount code linked to that email so we can apply the correct terms and see whether it was used. We record the code, its value, its expiry date and whether it was redeemed.

You can unsubscribe at any time using the link in any marketing email, from your account area, or by emailing sales@precisionpeptidestore.co.uk. You do not need to log in to unsubscribe.

When you unsubscribe we add your address to a suppression record. We keep that record so we can honour your choice and avoid emailing you again by mistake. Unsubscribing stops marketing and basket reminder emails; it does not stop genuinely transactional emails about an order you have placed.

Abandoned basket records are kept for up to 24 months and then deleted or anonymised. Marketing preference and suppression records are kept for as long as needed to evidence your choice and to keep honouring it.

Our order, account and marketing emails are delivered by a third-party email delivery provider acting as our processor. They handle your name, email address and message content only to deliver our emails on our instructions.

If you enter your email address in our homepage welcome offer, we use it to record your communication preference, to issue and administer your single-use introductory discount code, and — where you have given consent — to send you the welcome email and later marketing emails.

We keep a dated history of your communication preferences, including when a preference was given or changed, the source it came from and the wording that was shown to you at the time. We keep this record as evidence that we handled your choice correctly. We never treat placing an order, creating an account or contacting us as marketing consent on its own.

We require a telephone number when you place an order. We use it to fulfil and deliver your order, to provide shipment tracking, to allow couriers to contact you about a delivery, and to resolve delivery problems or order-related queries. The lawful basis for this use is performance of our contract with you.

Providing a telephone number is not consent to marketing. We will not send you promotional messages by telephone or WhatsApp unless you have separately and affirmatively opted in.

If you opt in to WhatsApp marketing, a member of our sales team may contact you about offers or an unfinished basket. Consent is recorded with its source and date, and can be withdrawn at any time from your account communication preferences or by replying STOP. Withdrawal is recorded on a suppression list and does not affect order, delivery or tracking messages.

Telephone numbers are stored securely, are visible only to authorised staff, are masked in internal listings and are revealed only where necessary for order or delivery support. We do not share customer telephone numbers in shared or public messaging groups.